FAQ
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
When will I receive my order confirmation?
After you place an order you will automatically be sent an email confirmation. If you did not receive an email confirmation upon placing an order please reach out to Customer Care at customercare@mangara.be
Is it safe to use my credit card on your site?
The privacy of your personal information is very important to us. To help ensure your shopping experience is safe, simple and secure we utilize Authorize.net.
Why did my card decline at checkout?
A card can decline for different reasons. Make sure you are inputting the correct billing address, especially if it is different than the shipping address. If it is a general decline, please contact your bank for further information.
What are the benefits of creating an account?
Creating an account with us enables you to save personal information for an easier checkout process and to view your order history and status.
I forgot my password. What do I do?
If you forgot your password, choose the “My Account” option on our site then choose “Forgot my password”. This will prompt you to enter your email address and we will send you a link to recover your password.
How do I cancel my order if I don’t have an account?
If you would like to cancel your order please reach out to our Customer Care immediately. Keep in mind if your order has already shipped, you will be unable to cancel the order and it will then need to be treated as a return upon receiving it.
How do I return an item if I checked out as a guest?
To return an item without an account, please email customercare@mangara.be to receive a Return Merchandise Authorization Number. The RMA number is required before shipping your return back to our warehouse.
How do I exchange an item?
Unfortunately we are unable to process exchanges in our system at this time. You will need to go through the normal return process and purchase the item you prefer.
Get in touch
Have questions about your order, or a general enquiry?