Customer Care
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Terms and Conditions of Sale
1. General
The following terms and conditions and any other related rules made available in writing
by Gabriela Hearst (collectively the “Terms of Sale”) are applicable to all products that
you (the “Customer”) may order from Mangará on the Site.
PLEASE READ THESE GENERAL TERMS OF SALE CAREFULLY BEFORE PURCHASING PRODUCTS ON THE SITE.
THE PURCHASE OF ANY PRODUCTS OFFERED ON THE SITE IS SUBJECT TO THESE TERMS OF SALE.
IF YOU DO NOT AGREE TO THESE TERMS OF SALE, PLEASE DO NOT PURCHASE PRODUCTS ON THE SITE.
2. Registration
In order to place an order through the Site, you will have the option to register and
create an online account. During this process, you will be required to provide valid and
up-to-date personal information, such as your legal name, date of birth, phone number
and e-mail address.
Upon completion of your registration on the Site, you will receive by email a
confirmation that your online registration was successful and summary of your personal
information. You are responsible for ensuring that your password and account login are
kept secret, safe and secure at all times. Mangará will not be held responsible or liable
for any misuse of your account in the event that a third party has access to and uses
your password and account login in any way.
We may change the information required to place an order or the registration
requirements from time to time. Please refer to our Privacy Notice for more details.
When placing an order through the Site, you will be required to provide other personal
information as applicable, such as shipping address, billing address and payment
details. Additional information may be collected by Mangará or its third party providers
at this time for security and anti-fraud purposes. You represent and warrant that the
personal information you provide to via the Site is true, valid, complete and up-to-date in
all respects, and you confirm that you are the person referred to in the shipping (unless
the item is a gift) and billing information provided.
Should any of the information you provide on the Site change, please login to your
account and update such information directly on the Site.
3. Purchasing
Customer Requirements
To register or place an order through the Site, you must have reached the age of
majority (which in most states is 18 years old and have the legal capacity to enter into a
contract. If you are under the age of majority or cannot lawfully enter into a contract, you
must have your parent or guardian review these Terms of Sale, the Terms of Use and
the Privacy Notice and register or place an order on your behalf. Any orders placed in
contravention to this provision shall be null and void.
THE RESALE OR DISTRIBUTION OF ANY PRODUCTS PURCHASED ON THE SITE IS STRICTLY PROHIBITED.
Order Placement
Orders will be processed as follows: Once you have chosen a product, click on the “Add
to Bag” button to place this product in your shopping bag. You may review your
selections at any time by clicking the Bag icon in the top right-hand corner of the Site.
To proceed to checkout, click on the “Proceed to Checkout” button. The contents of
your Shopping Bag will be displayed and you will have an opportunity to review your
selections and remove items by clicking on “Remove Item” next to the chosen product in
the Bag. When you are ready to place the order, select the “Proceed to Checkout”
button. You will again have an opportunity to review your order and to remove any items
by clicking the “Remove” button.
During Checkout, you will be prompted to select your Checkout Method. You may
checkout as a Guest or Register with the Site. (See below for additional information
regarding registration.) If you have previously registered, you will have the opportunity
to log in to your account. You will then be required to provide your billing and shipping
information, select a shipping method, and supply your payment information. After you
have provided your payment information, you will have a final opportunity to review your
order. Once you are satisfied with your selections and the information provided, click the
“Place Order” button to submit your order. On placing an order through the Site, you are
making an offer to Mangará to purchase the products, in accordance with these Terms
of Sale.
All orders are subject to availability, address verification and credit approval. Once your
entire order is submitted, you will receive an order acknowledgement by email. If you do
not receive this acknowledgement, your order may not be processed.
Notwithstanding anything to the contrary provided for herein, Magará reserves the right
to refuse, cancel and terminate any order placed by a Customer at any moment in time.
For example, Mangará may refuse your order if there is an ongoing dispute concerning
payment of a prior order or if Mangará reasonably suspects that you have violated these
Terms of Sale or the Terms of Use or that you have engaged in fraudulent or grey
market activities.
Availability and Colors
All orders placed through the Site are subject to availability and acceptance by
Mangará.
Mangará reserves the right to change the assortment of items offered and to limit the
quantity of items that may be purchased from time to time and at any time, without prior
notice. We also reserve the right to alter the terms or duration of any special offers or
sale promotion. Mangará is not liable in case of stock outage or unavailability of
products.
We have made every effort to display as accurately as possible the colors of our
products that appear at the Site. We cannot guarantee that your computer monitor's
display of any color will be accurate.
Prices and Taxes
All prices shown on the product pages of the Site are in Euro. While we use reasonable
efforts to provide accurate prices on our website, errors may occur. If we discover an
error in the price of the merchandise you have ordered, we will give you the option of
reconfirming your order at the correct price or canceling it. If we are unable to contact
you, we reserve the right to cancel the order.
Actual shipping costs and applicable taxes will be reflected in the Confirmation of Order.
Delivery costs and estimated sales and use taxes are not stated on the product pages
but will be added to the product price after you have chosen your delivery options. The
actual sales tax will be calculated when we dispatch the order. Please note that, in
exceptional cases, the actual sales tax charged to your order may vary depending on
changes in applicable law between the date you placed your order and the date we
send you the Confirmation of Order.
Payment
Mangará currently accepts the following forms of payment for online purchases:
Visa, MasterCard, American Express, and Discover.
When ordering on the Site, you will need to enter your payment details on the
appropriate form. You hereby represent and confirm that you are the legitimate holder of
the credit card that you will use for payment and that your payment details are correct.
The transaction amount will be charged to your credit card only after we have verified
your card details received credit authorization, confirmed merchandise availability, and
the order is fully prepared for shipment. The transaction amount is deducted
automatically from your account once the order is submitted, the card is approved, and
the merchandise is ready to be shipped.
All credit card holders are subject to validation checks and authorization by the card
issuer. If the issuer of your payment card refuses to authorize payment to Mangará, you
will need to contact your card issuer directly to solve this problem, and Mangará will not
be liable for any delay or non-delivery.
By making an offer to purchase Mangará products on the Site, you expressly authorize
Mangará to perform credit checks and, where Mangará deems necessary, to transmit or
to obtain information (including any updated information) about you to or from third
parties from time to time, including but not limited to your credit-card number, to
authenticate your identity, to validate your credit card, to obtain an initial credit card
authorization and to authorize individual purchase transactions.
Acknowledgment of Order and Confirmation of Order
Once you have made your choice and your order has been placed through the Site, you
will receive an email acknowledging the details of your order. This Acknowledgement of
Order is not an acceptance of your order.
Upon dispatch of your order, Mangará will send you by email with a Confirmation of
Order, which serves as Mangará’s acceptance of your order.
Please note that the Acknowledgement of Order and Confirmation of Order will be sent
to you by email. It is your responsibility to ensure that you have provided a valid e-mail
address.
4. Shipping Policy
We take orders for delivery to addresses in Europe. Please note that Mangará does not
ship to PO boxes, APO/FPO addresses and hotels.
Delivery costs are charged to you by Mangará, which are in addition to the price of the
Mangará products themselves.
When estimating package delivery time, please allow time for credit approval, address
verification and order processing. We will use reasonable efforts to ensure the following
estimated delivery lead times from the date of your order:
- Orders placed Monday-Friday before 1pm EST will begin processing that day
(excluding holidays) - Orders placed after 1pm EST will begin processing the next business day.
- Orders placed after 1pm EST on Friday will begin processing the following
Monday.
5. Return Policy
In order to ensure your total satisfaction, you may return Mangará products in
accordance with the return and exchange policy set forth below. Returns of Mangará
products which are not in compliance with the conditions and timeframes set forth below
may be rejected by Mangará.
Return Process
Mangará accepts returns of products purchased on the Site within fourtheen (14) days
of delivery of the product. All products that have been purchased on the Site may be
returned to the following address: Webship e-Fulfilment Belgium, Oudenaardestraat 84/51, 8570
Vichte-Belgium
You must keep a proof of the return shipment. Mangará accepts no liability in the event
you are unable to produce such proof or if your package is lost during shipment. Only
merchandise received by the Mangará Returns Department will be eligible for a refund.
Upon receiving your return, Mangará will verify that the returned product satisfies the
conditions of the return policy.
Conditions to Return a Product
We will only accept returns for items that are new and unused with the original tags
attached. Items that have been worn, altered or washed may not be returned. Footwear
returns must be in the original condition and show no signs of wear.
Upon receipt of returned goods, Mangará reserves the right to deny refund if the
merchandise does not meet return policy requirements.
Please note that we have a no exchange or return policy for our handbags.
Refunds
All returns will be credited to the original form of payment. Except for delivery of a
defective product, original shipping charges will not be refunded to the Customer.
Exchanges
Customers may exchange a product purchased on the Site if the returned product
satisfies the conditions of the return policy as set forth above.
To exchange a product purchased on the Site, follow the returns procedure set forth
above, making sure to place your items in a secure package. Any exchanged items(s)
are subject to Mangará having available merchandise on hand.
Exchanges may be made for items of equal or greater value only.
6. Customer Service
If you have any questions or concerns regarding any orders placed through the site,
please contact our customer care team at customecare@mangara.be.
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